SELLER INFORMATION

Seller Name/Title: ………………….

Seller's Full Address: ………………………………….

Seller's Phone: …………………..

Seller Mersis Number:…………………….

Seller Email Address: …………………………

 

SERVICE PROVIDER INFORMATION

Service Provider Title:

Service Provider Central Registry Number: …………………

Service Provider Address:

Call Center: …………………….

 

BUYER INFORMATION

Recipient's Name/Title: ………………….

Recipient's Full Address: ………………………………….

Buyer's Phone: …………………..

Recipient's Email Address: …………………………

The cargo company that the Buyer will send to the Seller in case of return: …………….

 

Within the scope of this Preliminary Information Form, the Buyer is informed about the details of his/her order, and the Buyer is required to approve the distance sales contract in accordance with the Distance Contracts Regulation regarding the electronic purchase of goods or services. The Buyer will be able to follow the information regarding the Preliminary Information Form and the Distance Sales Contract on the …………………. page located at ………………………. However, the Buyer cannot change the details of the order after the Buyer's order and payment steps are completed. The Preliminary Information Form and the Distance Sales Contract are recorded by the Service Provider for the period stipulated in the legislation, and the Buyer will be able to access the texts at any time during this period from the …………………….. page.

The Service Provider applies the confidentiality rules specified in the Membership Agreement to which the Buyer is a party.

 

Payment Terms:

Total service fee excluding shipping: …………….

Shipping Fee: ………………

Total Price Including Shipping: …………………

Payment Method and Schedule: …………………………

Maturity difference received: …………………..

Interest rate used in the Maturity Difference calculation:…………………….

Delivery Terms will apply as stated on the product page.

 

Delivery Terms:

Provision of ………………………..’s service will begin within 3 business days following the ordering of the goods or services by the Buyer.

THE SERVICE FEE IN QUESTION IS COLLECTED FROM THE BUYER BY THE SERVICE PROVIDER ON BEHALF OF THE SELLER WITHIN THE SCOPE OF THE PAYMENT PROTECTION SYSTEM. BY PAYING THE PRICE OF THE GOODS/SERVICE TO THE SERVICE PROVIDER, THE BUYER WILL BE CONSIDERED TO HAVE PAID THE PRICE OF THE PRODUCT TO THE SELLER.

 

RIGHT OF WITHDRAWAL

The Buyer may exercise the right of withdrawal within 14 (fourteen) days from the date of delivery for transactions related to the sale of goods/services, and within 14 (fourteen) days from the date of purchase for transactions related to the sale of services, without assuming any legal or criminal liability and without giving any justification. The Buyer may also exercise the right of withdrawal within the period until the delivery of the goods/services.

The Buyer may exercise the right of withdrawal by clicking on the “…….” link on the ……… located in ……………………. The Buyer must fill out the return request form on the relevant page, obtain the seller’s return address information, and send the product back/notify the buyer of their desire to stop receiving the service within 10 (ten) days from the date of exercising the right of withdrawal. The invoice, the box and packaging of the product, standard accessories, if any, and other products gifted with the product must also be returned complete and undamaged. The Buyer must use the product in accordance with its operation, technical specifications and instructions for use within the withdrawal period.

As long as the Buyer sends the goods to be returned to the Seller with the contracted cargo company specified by the Seller for return in the Preliminary Information Form, the return cargo cost belongs to the Seller. If the Buyer sends the goods to be returned with a cargo company other than the contracted cargo company of the Seller specified in the Preliminary Information Form, the Seller is not responsible for the return cargo cost and damage to the goods during the cargo process.

Within 14 (fourteen) days from the Buyer's exercise of the right of withdrawal (provided that the request to stop the goods/services is sent back via the carrier specified by the Seller for return), all payments made by the Buyer to the Seller or Service Provider for the relevant goods or services will be returned to the Buyer in a single payment method in accordance with the payment method used during purchase and without any cost or liability to the consumer. In purchases made using credit, the product price will be returned to the account associated with the credit in cases where the right of withdrawal is exercised properly.

If there are legitimate reasons for the goods not being returned/not being suspended, the Seller may supply goods/services of equal quality and price to the Buyer before the expiration of the performance period in the contract. If the Seller thinks that the performance of the goods/services has become impossible, it shall notify the Buyer within 3 (three) days from the date it learns of this situation. In this case, the Seller shall return the paid price and any documents to the Buyer within 14 (fourteen) days. As long as the Buyer sends the goods/services to be returned to the Seller with the Seller's contracted cargo company specified in the preliminary information form, the return cargo cost belongs to the Seller. If the Buyer sends the goods to be returned with a cargo company other than the Seller's contracted cargo company specified in the preliminary information form for return, the Seller shall not be responsible for the return cargo cost and damage to the goods during the cargo process.

CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED

According to the legislation, the Buyer cannot exercise his right of withdrawal in the following cases:

• In contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the Seller (e.g. products in the category of jewelry, gold and silver);

• In contracts concerning the delivery of goods that are prepared in accordance with the Buyer's wishes or clearly in line with his personal needs, that are not suitable for return due to their nature and that are in danger of rapid deterioration or whose expiration date may have passed;

• In contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery, and whose return is not suitable for health and hygiene reasons;

• In contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature;

• In contracts regarding books, sound or image recordings, software programs and computer consumables offered in material form, provided that the protective elements such as packaging, tape, seal and package have been opened by the Buyer;

• In contracts regarding the delivery of periodicals such as newspapers and magazines other than those provided within the scope of the subscription agreement;

• In contracts that must be made on a specific date or period, regarding accommodation, transportation of goods, car rental, food and beverage supply and the evaluation of free time for entertainment or recreation purposes;

• In contracts regarding the performance of betting and lottery related services;

• In contracts regarding services that are started to be performed with the consumer's approval before the expiration of the right of withdrawal period; and

• Contracts for services performed instantly in an electronic environment and intangible goods delivered instantly to the consumer (gift cards, gift certificates, coupons replacing money, etc.).

The right of withdrawal cannot be exercised in respect of goods or services that are excluded from the scope of the Distance Contracts Regulation (foodstuffs, beverages or other daily consumption items delivered to the Buyer's home with the Seller's regular deliveries and services in areas such as travel, accommodation, restaurant business and entertainment sector).

The cancellation and return conditions of such goods and services offered for sale in the holiday category are subject to the practices and rules of each Seller.

DISPUTE RESOLUTION

Within the scope of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation, the responsibility for the goods or services sold belongs to the Seller directly. However, Buyers can submit their complaints about the goods and services they purchased to the Sellers directly or through the Service Provider. If the complaint is submitted to the Service Provider, the Service Provider will provide all possible support to resolve the problem.

In case of disputes arising from this Agreement, Turkish Law shall apply and Istanbul (Central) Courts and enforcement offices shall have jurisdiction.