CARGO
How much is the shipping fee?
Our shipping is free throughout Türkiye. International shipping costs are automatically calculated during payment.
Do you ship abroad?
We ship internationally. Shipments are shipped with DHL Express.
I received an e-mail regarding my shipment, but I haven't received my product yet, what should I do?
You can track where your cargo is from the cargo tracking number we sent you.
You can learn. For more detailed information, you can send an e-mail to hello@newarrivals.co.
PAYMENT
What are the payment methods?
You can pay domestically using credit card and money transfer options. From abroad, you can use credit card, Apple Pay and Google Pay payment methods.
PRODUCT
How can I find the right size without trying it on?
You can easily find your size from the "Size Chart" on the product pages and from the product descriptions.
What should I pay attention to when receiving the product?
Packages that you think were damaged during shipping,
Open and check in front of the cargo officer. If there is any damage to the product
If there is a report, keep it with the cargo company and do not accept the product.
What are the Exchange and Return conditions for products purchased from the showroom?
For products you have pre-ordered from the showroom, the exchange can only be made once, provided that the product is replaced with a different model or size.
Are cowboy boots genuine leather? What are their outstanding features?
Cowboy boots are genuine calfskin and completely handmade.
The inside of the boots are made of goat and calf lining, double stitched. The inside is fore and the outside is
It separates as a gasuma stitch.
In order to preserve its originality, the soles are double layered leather.
The heels, which show the highest level of craftsmanship, are made of leather in layers.
The soles are made with protective and non-slip claws.
has been strengthened.
The heel height is 4.5 – 5 cm. Complementary pieces of a classic cowboy boot
with leather spurs and silver-colored metal
has been animated.
Are cowboy boots narrow?
No. You can order directly according to your shoe size.
Are out-of-stock products restocked?
Limited edition pieces are also noted in the product descriptions. Limited
There will be no restocking of products produced in large quantities.
The product you like is out of stock but it says "Back in stock soon"
Click on the "Notify Me" option and leave your e-mail address.
You will be notified by e-mail when the product is back in stock.
ORDER
How can I track the status of my order?
You can track all orders you have placed on the site from your account page after logging in to your membership.
My order has been shipped. How can I check its status?
You can track your order with the cargo tracking code sent to the e-mail address you placed the order.
I've placed my order. What happens next?
Your order will be shipped within 1-7 business days. (Shipping times may vary for some special products. You can see the delivery times of the products on the product detail page.)
If you want to pick up your order from the Showroom, simply select the "Store Pickup" option.
Order times vary depending on the product in the collection.
You can see the delivery time while completing your order.